Frequently Asked Document Management Questions

We’ve accumulated the most common questions new customers have when looking to outsource their document management.

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Absolutely. We offer NAID® AAA Certified shredding and disposal services post-scanning. This part of the service is completely optional and based on your needs. If you choose to shred your documents after the scanning process, you will receive a certificate of destruction for your records.

Yes, our medical recordsd scanning service is HIPAA compliant, ensuring the utmost security and confidentiality of your medical records throughout the process.

To maintain this standard, we employ HIPAA-trained and certified technicians, who are thoroughly versed in handling protected health information (PHI) in line with regulatory guidelines. Access to the scanned documents is tightly controlled; only authorized personnel with appropriate credentials can access these files, enforced by badge-restricted entry.

These measures guarantee that PHI is managed exclusively by qualified staff. Additionally, we uphold a secure chain of custody throughout the scanning process. Every step, from the initial pickup of documents to their final delivery, is meticulously recorded and monitored to prevent any unauthorized access or misplacement, thereby preserving the integrity and confidentiality of your sensitive data.