Frequently Asked Questions

How Do I Prepare My Documents for Scanning?

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SecureScan makes the document scanning process easy—simply pack up your files, and we handle the rest. Our document prep team will remove any paperclips, staples, or sticky notes and prepare your papers for scanning to ensure high-quality results.

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Improve customer service by going paperless
How Scanning Your Documents Can Lead to Happier Customers

When a customer reaches out to your business, they expect responsiveness and accuracy. Resolving issues and responding to requests is par for the course, and your ability to meet the moment when it matters most is what let’s them know that they’re in good hands. Behind the scenes, every second counts, and your ability to

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Employees working in a call center office
What Happens to Your Documents After They’re Scanned?

Scanning your records is a big step toward a more organized and efficient way of managing information. But once the scanning is complete, what actually happens next? Many businesses aren’t entirely sure. Are the physical records automatically shredded? Can they get them back if they still need them? Are they stored somewhere securely, and for

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Employees working together on a computer
Employee Buy-In Is the Secret to a Successful Scanning Project

Many businesses want to improve the way they manage information, especially if they’re still relying on paper. But even when the benefits of going paperless are obvious, it’s the transition itself that tends to hold people back, especially concerns about how employees will adapt to changes in their day-to-day work. After all, they’re the ones

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